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By using this site, you signify your agreement to abide by its terms of use.
If you do not agree to these terms and conditions, please do not use this site.
About this website
The Foundation for Credit Counselling (FCC), trading as StepChange Debt Charity in the United Kingdom,
is a registered charity and a not-for-profit organisation providing money management advice, confidential
budgeting, debt advice and debt management plans for both individuals and
families.
This website aims to provide the Creditors of Clients on Debt Management Plans
(DMPs) or Token Payment Plans (TPPs) with a quick and easy facility to enquire about the status of the plan
with StepChange Debt Charity and to exchange information with them.
Data Protection
The service provided by StepChange Debt Charity is completely free to their Clients.
StepChange Debt Charity is completely committed to respecting and protecting the privacy of their Clients.
The information contained within this site is processed in accordance the StepChange Debt Charity Privacy
Notice, of which each of their Clients has been informed. A copy of the StepChange Debt Charity Privacy
Notice can be found here
and complies with General Data Protection.
By using this site, you are agreeing to be bound by these terms to ensure compliance with the StepChange
Debt Charity Privacy Notice, the General Data Protection Regulations and all UK law including any contractual
clauses in place between you and StepChange Debt Charity.
Terms
By using this site, you (and your organisation) agree to:
- Place appropriate security measures to prevent the client personal information from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed
- Limit access to the personal information to those employees within your business, who have a legitimate need to know;
- Only process the personal information on instructions from StepChange Debt Charity owing a duty of confidentiality;
- make certain Client Personal information controlled by your business available to StepChange from time to
time as permitted by the General Data Protection Regulations, or in line with contracts between your
business and StepChange Debt Charity;
- having regard to the state of technological development, take all appropriate technical, security,
and organisational measures necessary or desirable in relation to the processing of Personal Information
contained within Creditor Web;
- ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful
Processing or accidental loss, destruction or damage and the nature of the Personal Information to be protected;
- at the request of StepChange Debt Charity, promptly provide a written description of the technical and
organisational methods employed by your business or any party where you have shared the client personal
information for Processing Personal Information by yourself or on behalf your business and any other
information necessary to demonstrate compliance with that party's obligations under any agreement;
- make all reasonable endeavours to ensure that in the course of sharing data and information so it
does not introduce any computer viruses, worms, software bombs or similar items into software programmes,
items of hardware, databases or other systems;
- use all reasonable endeavours to assist the StepChange Debt Charity to comply with any obligations imposed
on it by the Data Protection Legislation and the Data Privacy Laws (in so far as they relate to creditor Web)
including, but not limited to, complying with any subject access request or other request relating to the Processing
of Personal Information from a Client under the Data Protection Legislation and the Data Privacy Laws ("Data Request")
or communicating with the ICO in relation to the Processing of Personal Data ("ICO Correspondence");
- retain and process all Client Personal information within the European Economic Area or only disclose the
information contained therein to any third party Data Processor, or any member of its Group, in each case outside of
this area where permitted under the Data Protection Legislation;
- promptly (and in any event within any necessary timeframes prescribed by law) notify StepChange Debt Charity
of any unauthorised or unlawful Processing, disclosure, loss of, damage to, corruption of or destruction of any
Personal Information made available and/or received from StepChange Debt Charity;
- subject to any applicable statutory or professional retention periods, not retain or Process any Personal Information
made available and/or received from the other party for longer than is necessary to carry out the purpose(s) for which
it has been made available and/or provided and shall securely destroy any such Personal Data once the Processing of it
is no longer necessary for such purpose(s); and
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promptly notify StepChange about:
- the receipt of any Data Request or ICO Correspondence of relevance and use all reasonable endeavours not
to disclose any Personal Data in response to any Data Request or ICO Correspondence of relevance, or
to respond to such a request, without first consulting with StepChange;
- a complaint relating to StepChange Debt Charity’s obligations under the Data Protection Legislation and
the Data Privacy Laws; or
- the receipt of a request from a Client to cease or not begin Processing their Personal Data, to rectify,
correct, amend, block, withdraw, erase, delete or destroy their Personal Data or to withdraw or amend their
Creditor Consent, Charity Consent, Charity Authority and/or Joint Consent and Authority (as the case may be).
The content of this website may be changed or access to it may be withdrawn at
any time.
Copyright and Intellectual Property
This website and all elements of the site are the property of StepChange Debt Charity. This
website in its entirety, including but not limited to its name, data,
trademarks, logo's, design, text, graphics, the selection and arrangement
thereof, is and shall remain the property of StepChange Debt Charity.
Governing Law and Jurisdiction
These terms of use shall be governed by and construed in accordance with
English law and shall be subject to the exclusive jurisdiction of the English
courts.
Registration Details
StepChange Debt Charity is a trading name of:
Foundation for Credit Counselling
Registered Office
123 Albion Street
Leeds
LS2 8ER
Registered in England no. 2757055
Registered Charity no. 1016630
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